Development of our questions seemed straight forward. We analysed the video of our focus group and then decieded what the two main topics were that we needed to address. From there it was just a matter of formulating questions that that would get us the information needed to solve the problems. Getting to those questions was not the easiest thing in the world but it was not too bad either.
How Canonical Support solves hard Linux performance bugs – even in 12-year
old code
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A 12-year-old bug in libnss-db caused getent enumeration to slow to a crawl
– and showed how far expert support can go when a customer brings the right
e...
5 hours ago